Privacy policy

Effective Date: July 18, 2026
Last Updated: July 18, 2026

Welcome to Crownorah. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, or purchase products from our store.

1. Business Information

Brand Name: Crownorah

Legal Name: Priti Shankar Ghosh

Business Address:

Mallikashpur, Motiganj
Baleshwar, Odisha – 756003
India

Email: ghoshpritish108@gmail.com

Phone: +91 6370520076

2. Information We Collect

We may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • PIN Code
  • City
  • State
  • Country

Order Information

  • Purchased Products
  • Order History
  • Payment Status
  • Delivery Details
  • Returns & Refunds

Device Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Time Zone
  • Cookies

Payment Information

Payments are processed securely by trusted third-party payment providers. Crownorah does not store your debit card, credit card, UPI PIN, CVV, or banking passwords on our servers.

3. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Send order confirmations
  • Process refunds
  • Improve our products and services
  • Detect fraud and unauthorized activities
  • Comply with legal obligations
  • Send promotional offers (only if you have opted in)

4. Cookies

We use cookies and similar technologies to:

  • Remember your shopping cart
  • Improve website performance
  • Analyze website traffic
  • Personalize your shopping experience
  • Prevent fraud

You can disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We may share your information only with trusted service providers necessary to operate our business, including:

  • Shopify
  • Payment Gateway Providers
  • Courier & Shipping Partners
  • IT & Cloud Service Providers
  • Government Authorities (where required by law)

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures, including:

  • SSL Encryption
  • Secure Payment Processing
  • Restricted Access Controls
  • Firewall Protection
  • Secure Servers

While we strive to protect your information, no online system can guarantee 100% security.

7. Data Retention

We retain personal information only as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and tax obligations
  • Resolve disputes
  • Prevent fraud

After this period, information is securely deleted or anonymized where appropriate.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw marketing consent
  • Request a copy of your personal data
  • Lodge a complaint with the appropriate authority

To exercise these rights, contact us using the details below.

9. Children's Privacy

Our website is not intended for children under 18 years of age.

We do not knowingly collect personal information from minors.

10. Third-Party Services

Our website may use services provided by third parties, including:

  • Shopify
  • Payment Gateway Providers
  • Courier Companies
  • Google Analytics
  • Meta (Facebook)
  • Google Ads

These providers have their own privacy policies governing their handling of your information.

11. International Data Transfers

Your information may be processed or stored outside your country by trusted service providers where necessary. Appropriate safeguards are implemented where required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date.

Continued use of our website after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Crownorah

Legal Name: Priti Shankar Ghosh

Address:
Mallikashpur, Motiganj
Baleshwar, Odisha – 756003
India

Email: ghoshpritish108@gmail.com

Phone: +91 6370520076