Refund policy

Effective Date: July 18, 2026
Last Updated: July 18, 2026

At Crownorah, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged during delivery.
  • You received the wrong product.
  • You received a defective product.
  • The product has a manufacturing defect.
  • The product delivered is significantly different from the product ordered.

To be eligible for a return:

  • The request must be made within 7 days of delivery.
  • The product must be unused and in its original condition.
  • All original tags, labels, accessories, manuals, and packaging must be intact.
  • Proof of purchase (Order ID/Invoice) is required.

2. Non-Returnable Items

The following products are not eligible for return unless they arrive damaged or defective:

  • Personal care products
  • Beauty & cosmetic products
  • Innerwear
  • Gift cards
  • Digital products
  • Downloadable software
  • Customized or personalized items
  • Products damaged due to misuse
  • Products without original packaging
  • Clearance or final sale items (unless defective)

3. Return Process

To request a return:

  1. Contact our Customer Support.
  2. Provide your Order Number.
  3. Share photos or videos of the product (if damaged or defective).
  4. Our team will review your request.
  5. If approved, return instructions will be shared.

Returns sent without prior approval may not be accepted.

4. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.
  • Processing time may vary depending on your bank or payment provider.

5. Replacement Policy

If your product is:

  • Damaged
  • Defective
  • Incorrect

You may request a replacement instead of a refund, subject to stock availability.

6. Exchange Policy

We currently do not offer exchanges for size, color, or customer preference. If eligible, you may return the product and place a new order.

7. Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if it meets the eligibility conditions in this policy.

8. Return Shipping

  • If the return is due to our error (wrong, defective, or damaged product), Crownorah will bear the return shipping cost where applicable.
  • If the return is for any other approved reason, the customer may be responsible for return shipping charges unless otherwise stated.

9. Refunds Will Not Be Issued If

Refunds may be declined if:

  • The product has been used or damaged after delivery.
  • Original packaging, accessories, or tags are missing.
  • The return request is made after the eligible return period.
  • The damage is caused by improper use or handling by the customer.

10. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit/debit card provider.
  3. Contact your bank, as processing times may vary.
  4. If you still have not received your refund, contact our support team.

11. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include:

  • Order Number
  • Photos of the product
  • Photos of the package
  • Description of the issue

12. Contact Us

For any return, refund, or cancellation requests, please contact:

Crownorah

Legal Name: Priti Shankar Ghosh

Address:
Mallikashpur, Motiganj
Baleshwar, Odisha – 756003
India

Email: ghoshpritish108@gmail.com

Phone: +91 6370520076